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From310US$ /night
Check-in
06Dec2025Select date
Check-out
07Dec2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Via Crosare 15, Andalo, Italy, 38010
-
Close to the ski lifts
Perfect
9.3
/10
5.0
/5

Family Hotel Serena, a superior 4-star wellness hotel in Andalo, sits between the Brenta Dolomites and Paganella, offering panoramic mountain views. The resort features a 3000 m² open-air playground and an adults-only spa with Finnish sauna and Turkish bath. It is part of the Italy Family Hotels group, ensuring high-quality family-focused services.

Family-Friendly Accommodations

Rooms and suites at Family Hotel Serena include soundproof walls, minibars, and mountain views, with some offering separate areas for parents. Each room features an electric kettle for herbal teas and baby food, along with free toiletries and bathrobes. Family rooms provide air conditioning, flat-screen TVs, and terraces with garden or mountain views.

Diverse Dining Choices

The restaurant at Serena Hotel offers three menus, including vegetarian options and Trentino specialties, with a dedicated Kids' Restaurant for early dining. Breakfast includes a sweet and savory buffet, while dinner features three-course meals with side dish buffets. Nearby dining options include Campo Base and La Stua, both within 0.5 km.

Wellness & Outdoor Activities

The Carpe Diem wellness center includes a Finnish sauna, Turkish bath, and whirlpool, open for adults from 2:00 PM to 8:00 PM. A heated pool at 31°C is available for families, with foam boards and floating tubes provided. Outdoor activities include electric bike rentals and guided excursions in the Dolomites.

Proximity to Landmarks

Family Hotel Serena is 65 km from Bolzano and 3 km from Piz Galin, with cable car access 12 minutes away. Nearby landmarks include AcquaIN (1 km) and Castel Belfort (5 km). Public transport options include Andalo Piazza Dolomiti bus stop, an 11-minute walk.

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Choose your room or suite type

Various room choices: deluxe, family, and spa suites with breakfast and flexible bookings
Classic Triple Room
2 persons
20 m² 
1 King-size bed
Shower
Heating
Deluxe Double Room Balcony
2 persons
21 m² 
1 King-size bed
Shower
Heating
Standard Family Room
2 persons
28 m² 
2 Single beds
Shower
Heating
Superior Family Room
2 persons
38 m² 
2 King Size Beds
Shower
Heating
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Room Prices & Availability Checker

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Wellness Features & Amenities

The hotel combines comfort and wellness for a complete experience

General

  • No smoking on site
  • Free Wi-Fi
  • Free parking
  • Safe deposit box
  • VIP check-in/ -out
  • Express check-in/ -out
  • Concierge desk
  • Pets allowed
  • Rooms/ Facilities for disabled
  • 24-hour security
  • Luggage storage
  • Locker room
  • Ski storage
  • Allergy-free rooms
  • Lift
  • Coffee shop
  • Smoke detectors
  • Electric vehicle charging station
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Ski school
  • Hiking
  • Cycling
  • Table tennis

Guest Parking

  • Electric kettle

Services

  • Room service
  • Housekeeping
  • Ski equipment hire
  • Laundry
  • Ski pass vendor
  • Tours/Ticket assistance
  • Welcome drink
  • Happy hour

Dining

  • In-room breakfast
  • Restaurant
  • Bar/ Lounge area
  • Picnic area/ Tables
  • Dinner
  • Packed lunches
  • Special diet menus

Business

  • Fax/Photocopying

Children

  • Cots
  • Babysitting/Child services
  • Playpen
  • Baby pushchair
  • Children's buffet
  • Board games
  • Children's pool
  • Children's play area
  • Kids club
  • Game room

Spa & Leisure

  • Seasonal indoor pool
  • Heated swimming pool
  • Beach umbrellas
  • Sun loungers
  • Live entertainment
  • Sun terrace
  • Garden area
  • Leisure/ TV room
  • Spa & wellness centre
  • Sauna
  • Turkish bath
  • Steam room
  • Jacuzzi
  • Pedicure
  • Manicure
  • Waxing
  • Body scrub
  • Facial
  • Treatment room
  • Massage
  • Shallow end

Room features

  • Air conditioning
  • Heating
  • Mini-bar
  • Soundproofed rooms
  • Dressing area
  • Terrace
  • Garden furniture
  • Ironing facilities

Bathroom

  • Free toiletries

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • CD player

Room decor

  • Parquet floor
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Dining Onsite

At Family Hotel Serena, dining is a celebration of authentic Italian flavors in a family-friendly atmosphere. Offering a range of vegetarian, vegan, gluten-free, and dairy-free options, each dining venue ensures that every guest enjoys wholesome and delightful meals, prepared with care and love.
Family Hotel Serena Andalo Restaurant photo
Family Hotel Serena Andalo Restaurant photo

Ristorante #1

Traditional Italian
Ambiance
Warm and welcoming, with a traditional decor that sets a cozy backdrop for family meals.
Key Offerings
Experience hearty pastas, fresh salads, and local specialities, while a kettle is conveniently provided for herbal teas and baby food preparation.
Reservation
Not needed
Open for breakfast, lunch, and dinner.

Location

Via Crosare 15, Andalo, Italy, 38010
Map view
Via Crosare 15, Andalo, Italy, 38010
Nearby
Prati di Gaggia
300 m
Cima Canfedin
300 m
Restaurants
Lucin Food & Flower - Bistrot & Gastronomia
90 m
Via Crosare 18
Baita Lovara
300 m
Prati Di Gaggia
Bistrot Dolomieu
480 m
Via Ponte Lambin 4
Ristorante El Tavel
590 m
1 Via Perli
Dolci Note
470 m
Via Trento 13
Tower Pub
580 m
Via Paganella 6
Le Chicche Bio Bistro
610 m
Via Perli 4 Dietro Conad
Romantica
640 m
Via Perli 10
Zenith Apres Ski
680 m
Via Rindole 4
Explore Andalo
Local Delights Near Family Hotel Serena
Top Attractions
Activities
Dining
Entertainment
Mostra Delle Miniature e Dei Presepi
8 minutes walking
Miniature exhibits including nativity scenes. Ideal for families, with seasonal displays attracting visitors year-round.
AcquaIN
AcquaIN
11 minutes walking
Water park featuring slides, pools, and wellness areas. A great spot for relaxation and family fun after a day of activities.
Biblioigloo
Biblioigloo
20 minutes walking
Unique library structure made of ice. Offers reading materials in a stunning ambiance. Perfect for a quiet afternoon.
Saint Thomas Church
10 minutes drive
Historic church with beautiful architecture. Known for its serene atmosphere and community events throughout the year.
Hiking at Cima Canfedin
4 minutes walking
Scenic hiking trails for all levels. Enjoy breathtaking views and local flora. Trail access is near the hotel.
Skiing at Paganella Ski Area
10 minutes drive
Thrilling slopes for all skill levels and picturesque mountain views. Rentals available on-site for convenience.
Wellness at SPA
8 minutes drive
Relaxation therapies and spa treatments available. Ideal for rejuvenation after an adventurous day.
Lucin Food & Flower - Bistrot & Gastronomia
Lucin Food & Flower - Bistrot & Gastronomia
2 minutes walking
Cozy setting offering local dishes and gourmet flowers. Fresh ingredients and friendly service are standout features.
Baita Lovara
Baita Lovara
4 minutes walking
Rustic charm with traditional dishes. Known for homemade pasta and local wines. Reservations recommended, especially for groups.
Bistrot Dolomieu
Bistrot Dolomieu
6 minutes walking
Contemporary cuisine with a mountain twist. Offers vegetarian options and a vibrant atmosphere.
Local Music Nights at Bistrot
6 minutes walking
Weekly live music events featuring local artists. Family-friendly atmosphere with diverse music genres.
Cinema in Andalo
10 minutes driving
Offers new releases and family-friendly films. Perfect for a cozy night out with popcorn and local snacks.
Getting around
City Centre
Andalo5 min  ·  400 m
Airports
Bolzano (BZO)94 min  ·  62.6 km
Villafranca (VRN)206 min  ·  137.3 km
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Property information and rules
Check-in
from 15:00-23:00
Check-out
from 07:00-10:00
Guest Parking
Private parking is possible on site for free.
Internet
is available in for free.
Breakfast
The hotel Family Serena serves a full breakfast for free. 
Pets
Pets are allowed on request.
Number of rooms:
27
Former name
family & wellness hotel serena
FAQs
About Family Hotel Serena
What are the check-in and check-out times at Family Hotel Serena?
Check-in starts at 15:00 and check-out is by 10:00.
How far is Family Hotel Serena from Bolzano Airport?
The hotel is approximately 63 km from Bolzano Airport.
What types of amenities are available at Family Hotel Serena?
The hotel offers amenities such as a heated indoor pool, spa services, a kids' club, and a lounge area.
Does Family Hotel Serena have on-site dining options?
There is an on-site restaurant that serves Italian cuisine and an à la carte menu.
What room amenities can guests expect at Family Hotel Serena?
Rooms include features like free Wi-Fi, a flat-screen TV, air conditioning, and some have balconies.
What recreational activities does Family Hotel Serena provide?
Guests can enjoy activities such as hiking, skiing, cycling, and table tennis.
Which nearby attractions can visitors explore from Family Hotel Serena?
Nearby attractions include the ski slopes of the Paganella Ski Resort and the natural beauty of Molveno Lake, which is 8 km away.
Is parking available at Family Hotel Serena?
Free private parking is available on-site without the need for reservation.
What wellness facilities are offered at Family Hotel Serena?
The wellness facilities include a sauna, a Turkish bath, and a jacuzzi.
How far is Family Hotel Serena from the Andalo cable car station?
The Andalo cable car station is located 0.5 km from the hotel.
What languages are spoken by the staff at Family Hotel Serena?
Staff at the hotel are proficient in multiple languages to assist guests.
How does Family Hotel Serena accommodate family needs?
The hotel offers family rooms with options for privacy and space, along with children's dining and babysitting services.

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